points N places

Sadly, The End For Bonza Appears Nigh As Employees Are Formally Let Go
13 Jun '24

Some six weeks after Bonza went into administration, Bonza employees were formally let go at an online meeting on Tuesday, June 11th. 

Follwing two months without pay, administrators told the budget airline’s 323 employees their jobs were immediately terminated.

“The deadline for interested parties to submit a binding offer in relation to the future of Bonza Aviation expired at the close of business Friday 7 June 2024,” administrator Hall Chadwick said in a statement.

“The Administrators assisted a number of interested parties through the sale campaign, allowing each party to conduct their due diligence and formulate any offer. Unfortunately, the Administrators did not receive any binding offers.”

While the end seems nigh for the airline, the administrator said a potential buyer could still emerge at the last minute – despite issuing multiple deadlines.

“The Administrators will provide an update to all creditors shortly and will look to convene the major meeting of the Company in which creditors will decide the future of the Company,” it added.

Mr & Mrs Smith ptoperties now integtated into World of Hayatt - but some disappointments
26 Apr '24

On 24 April 2024, Hyatt officially launched the integration of Mr & Mrs Smith properties into the Hyatt loyalty program.

The launch was much anticipated, as these are very desirable properties now accessible via an equally desirable loyalty program.

Positives for existing members are that if booked directly through Hyatt channels, (but NOT if booked through Mr & Mrs Smith channels):

1. More than 700 Mr & Mrs Smith hotels will be participating, a significant boost to the range available to World of Hyatt members
2. Mr & Mrs Smith bookings will earn 1 Status Credit per night stayed and Hyatt points at the rate of 5 per USD1 spent 
   
3. Tier bonus rates are applied to the above base rates and are counted as bonus points (the same as for Hyatt properties).

However. I found it disappointing that the partnership between Hyatt and Mr & Mrs Smith appears to be a purely marketing one, with their programs being kept quite independent of each other.


Participating Properties

Not all Mr & Mrs Smith properties are participating in World of Hyatt.  Those listed on "Hyatt Booking Channels" (ie. can be booked directly through Hyatt’s website, mobile app, or call centres) are participating ones.  If a property does not appear there, then it is “non-participating”.At least this makes it clear, no searching for lists etc - if you see a property there, then you are good to go. If the property does not appear there, then Hyatt members do not earn or redeem Hyatt points, earn Tier Credits, nor are you entitled to any elite member tier benefits during your stay.

Attaching Your World of Hyatt Membership Number To the Booking

A Member cannot associate their World of Hyatt Program membership number with a reservation during their stay at a Participating Mr & Mrs Smith Property nor by contacting Mr & Mrs Smith or the property directly.  To earn you points and tier credits, it must be attached to the booking and only when made through Hyatt Booking Channels.

Redeeming World of Hyatt Points For Bookings

"World of Hyatt points can be redeemed for a Free Night Award at any Participating Mr & Mrs Smith Property, subject to availability at the applicable property. The number of points necessary to secure a Free Night Award for a particular room type at a Participating Mr & Mrs Smith Property on a particular night will be as indicated on the Hyatt Booking Channels and will include all applicable taxes and fees (including resort fees, if applicable).

So Hyatt's current peak/off-peak pricing structure does not apply. A dynamic pricing model applies to Mr & Mr Smith bookings.


The following types of award are not redeemable at any Mr & Mrs Smith Property: 

1. Free Night Awards other than those secured through the redemption of points,
   
2. Points + Cash Awards,
   
3. any kind of Room Upgrade Award (whether secured by point redemption or otherwise),
   
4. Guest of Honor Awards,
   
5. Dining, Spa & More Awards, or
   
6. Future Meeting Credits

Restrictions Applying To Bookings

Note also that certain requirements and restrictions (e.g., minimum length of stay requirements, minimum advance booking dates, etc.) and/or special cancellation, deposit, and other policies may apply at Participating Mr & Mrs Smith Properties..

So, if you do book a Mr & Mrs Smith property and subsequently need to cancel the booking, you need to take care that you follow the individual property's cancellation policy carefully, as "If a Member does not follow the proper cancellation policy for the applicable property or if a Member does not check in when scheduled, the points redeemed for the applicable Award Reservation will be forfeited by the Member."


Conclusions

I think it is a great asset having more than 700 Mr & Mrs Smith (very attractive) properties available to be booked by members through the World of Hyatt program. 

The access does however come with restrictions, indicating that it is a quite “arm’s length” alliance, with features of both Hyatt and Mr & Mrs Smith programs quarantined from each other.

The dynamic pricing for these properties will be a big disappointment for Hyatt members, given that World of Hyatt is still using a peak/off-peak pricing method for Hyatt properties.  Hopefully however, this will:

1. remove a criticism of the earlier alliance with SLH, where prices on the Hyatt website were consistently higher than those for the identical property booking when made directly on SLH’s website.
   
2. Not be a sign of things to come for the World of Hyatt program more generally.
   

The above is based on the exact T&C’s contained in World of Hyatt Terms & Conditions dated 24 April 2024 and Terms & Conditions for Participation in World of Hyatt by Mr & Mrs Smith Collection Properties also dated 24 April 2024.

Bonza launches booking website
6 Apr '24

After customer feedback, low-cost carrier Bonza has launched a new website that allows flyers to make bookings.

Travellers can use the new website to book flights and Bonza Holiday packages, which include flights, baggage, accommodation and the option to add travel insurance, car hire or airport transfers. 

Prior to the new website, Bonza customers could only book flights on the carrier’s app. The first airline globally to prioritise app bookings, the airline says its Fly Bonza app has been downloaded over 1.8 million times since launching just over a year ago.
.
it will continue to be the only way to check in, obtain boarding passes, make menu purchases and enjoy entertainment onboard. 

The airline’s new website lets customers book tailored package holidays to any of their 21 destinations, with activities and attractions also coming soon. Each Bonza Holiday package includes a 23kg checked bag, 8kg hand luggage and standard ‘Pick’ seats. 

Plus, the carrier offers a price match guarantee, in which it will refund the difference if customers find a cheaper holiday within 24 hours of booking. 

In February, the airline announced it would link the Sunshine Coast and Tasmania for the first time.


Apparently the demand for the ability to book via a website was a critical part of flyer feedback to Bonza.  Well done Bonza for being responsive to its customer's requests !

I hope this initiative results in even greater support for this low-cost airline.

Accor opens 22 new properties in Japan - in a single day!
5 Apr '24

Accor has announced the opening of 22 hotels and over 6,000 rooms in Japan. With these openings, the Group’s footprint in Japan will instantly double increasing Accor’s portfolio of hotels in Japan to 46 properties.

The hotels, comprising 12 Grand Mercure and 10 Mercure hotels, range in location from the northernmost prefecture of Hokkaido to the southernmost prefecture of Okinawa and are located close to local hidden gems such as Cape Zanpa in Okinawa, Asuka village in Nara, Shiroi Koibito Park in Hokkaido and Senri Beach in Wakayama.  Each hotel offers a range of guestrooms, restaurants, and wellness facilities such as onsen, saunas and swimming pools.

Prior to the addition of these new hotels, Accor was operating 24 hotels in Japan, under eight brands: MGallery; Pullman; Swissôtel; Mercure; Novotel; ibis; ibis Styles and ibis budget. In addition to the 22 Grand Mercure and Mercure hotels that joined Accor’s network on 1 April 2024, there are two more properties currently in the group’s pipeline.

Grand Mercure Hotels & Resorts

• Grand Mercure Sapporo Odori Park
• Grand Mercure Nasu Highlands Resort & Spa
  
• Grand Mercure Yatsugatake Resort & Spa
  
• Grand Mercure Minamiboso Resort & Spa
  
• Grand Mercure Lake Hamana Resort & Spa
  
• Grand Mercure Ise-shima Resort & Spa
  
• Grand Mercure Lake Biwa Resort & Spa
  
• Grand Mercure Nara Kashihara
  
• Grand Mercure Wakayama Minabe Resort & Spa
  
• Grand Mercure Awaji Island Resort & Spa
  
• Grand Mercure Beppu Bay Resort & Spa
  
• Grand Mercure Okinawa Cape Zanpa Resort

Mercure Hotels & Resorts

• Mercure Miyagi Zao Resort & Spa
  
• Mercure Urabandai Resort & Spa
  
• Mercure Nagano Matsushiro Resort & Spa
  
• Mercure Toyama Tonami Resort & Spa
  
• Mercure Wakayama Kushimoto Resort & Spa
  
• Mercure Kyoto Miyazu Resort & Spa
  
• Mercure Tottori Daisen Resort & Spa
  
• Mercure Kochi Tosa Resort & Spa
  
• Mercure Fukuoka Munakata Resort & Spa
  
• Mercure Saga Karatsu Resort.

I expect these will all participate in the Accor Live Limitless program. For information refer to our guide to  Accor ALL.

Singapore Airlines dishes up first Premium Economy upgrade in 9 years
18 Mar '24

Singapore Airlines has updated its Premium Economy inflight experience for the first time since launching in 2015 with an expanded dining menu that includes a flute of French Champagne after take-off plus a new amenity kit from 31 March 2024.

As part of the Premium Class revamp, Singapore Airlines (SQ) will also introduce upcoming new cabin products and inflight entertainment systems.

All SQ flights will offer the improved Premium Class dining and beverage selection, which includes a glass of Charles de Cazanove Brut Tradition NV Champagne and meals served on custom-made porcelain serviceware.

SQ has more than 200 new appetisers, main courses and desserts in its Premium Economy Class inflight menu expansion. Special meals including a vegan option are also available.


* New Premium Economy Class meals include a seasonal appetiser, main course, bread, dessert and cheese and crackers served on a linen-lined tray with silverware.

* Passengers will also have the option of croissants for breakfast and a choice of international or Asian cuisine for the main course on all flights.


They can also choose from an expanded Book the Cook menu with up to 20 dishes available on rotation for pre-order at least 24 hours before departure. 

Along with the French Champagne, passengers will enjoy an expanded beverage selection that includes the signature Singapore Sling cocktail, ANZ wines, herbal teas and a new Cadbury hot chocolate option.

Between meals, they can request new snack options such as almonds and cashews along with the existing variety of potato chips, assorted buns, sandwiches, muffins and flavoured popcorn.

In addition, on all flights of at least seven hours’ duration, passengers will receive a new, exclusively designed eco-friendly amenity kit with slippers, an eye mask and lip balm, while kids flying to and from Singapore will enjoy Disney collectibles.

Turkish Airlines Australian Debut Flight Lands At Melbourne Airport
4 Mar '24

Australia welcomes Turkish Airlines. The carrier that flies to more countries than any other airline has added Australia to its list of international destinations, touching down at Melbourne Airport - its 346th port - on Saturday night. 03 Mar 2024

Istanbul bound - Turkish Airlines' first Australian flight takes off from Melbourne Scheduled to arrive in Melbourne at 8.40pm, flight TK168 landed in the Victorian capital at 8.44pm (pretty punctual for a first effort), before TK169 departed for Istanbul (via Singapore) at 11.20pm (scheduled for 10.30pm). Turkish’s arrival in Melbourne marks several firsts.  Most obviously, it is the first time the 90-year-old carrier has operated a service to Australia, a market it is confident will take up the direct flights – thanks in part to Melbourne’s large Turkish population.  Secondly, Turkish’s arrival marks the first time any airline has operated direct flights from Australasia to Türkiye, a destination that straddles Europe and Asia and has a special connection to Australia through Gallipoli.  Moreover, TK’s arrival marks the return of a mainland European carrier to Australia, with British Airways the only other European airline to operate flights Down Under (Sydney-London via Singapore).  The new service will operate three times per week via Singapore (departing Saturday, Tuesday and Thursday) until the arrival of new long-range aircraft in Turkish’s fleet makes it possible to fly the route non-stop.  While the Istanbul-based carrier utilised its B777 aircraft for its inaugural flight to Tulllamarine, it intends to use its B787 Dreamliners and flagship A350s on the route from later this month. 

Downward pressure on fares?

With the arrival of Turkish Airlines, Melbourne Airport is now served by a record 39 international carriers – and its CEO, Lorie Argus, is understandably excited by its debut. “Turkish Airlines has an extensive network and flies to more countries than any other airline so this new competitor in the Australian market is fantastic news for consumers,” she said. “We’ve worked closely with the Victorian State Government to bring Turkish Airlines to Melbourne, and we now look forward to growing their services over the coming years.” Argus also expects the extra capacity will help lower airfares “which will ensure Victorian residents and businesses can stay connected with family, friends and clients around the world”.



Turkish Airlines lands at Melbourne Airport.

“Melbourne is proudly home to the largest Turkish population in Australia, so we expect these flights will prove particularly popular with people looking to visit friends and relatives,” she added. Victorian Minister for Jobs and Industry Natalie Hutchins said international air travel out of Melbourne “continues to go from strength to strength”. “With more airlines choosing Melbourne as their destination of choice, we’re boosting tourism, trade, international education, business connections and local jobs,” she remarked. Meanwhile, Minister for Small Business Natalie Suleyman said the new flights would help tourism and trade, create jobs and support small businesses.

Long-anticipated arrival

Turkish Airlines Chairman of the Board and Executive Committee Dr Ahmet Bolat said the carrier’s arrival fulfilled a long-held ambition to fly to the Australian continent. 

“This achievement follows meticulous planning and extensive infrastructure developments, symbolising the successful bridging of Istanbul with a new and vibrant continent,” he said.

“The inauguration of our Melbourne route is a testament to our growing influence in the Asia-Pacific region and underscores our unwavering commitment to fostering connections between diverse cultures and communities across the globe.

“Through our unparalleled network, we are thrilled to offer our guests a gateway to global exploration, ensuring that our legacy of exceptional service quality continues to flourish in every corner of the world.”

Celebrating at Melbourne Airport

Turkish Airlines announced its intention to fly to Australia in June last year, saying it would commence flights in December 2023. After stalling on its Aussie launch, it then confirmed a start date of 16 March 2024, before finally bringing forward flights by two weeks to 2 March.

And don’t expect the airline to stop with Melbourne. After Federal Transport Minister Catherine King approved a proposal from Türkiye in December, Turkish Airlines is authorised to operate up to 35 flights a week in and out of Sydney, Melbourne, Brisbane, Perth and Western Sydney airports by 2025.

So watch this space.

Langham Launches New Loyalty Program
29 Feb '24

Langham Hospitality Group has announced the launch of Brilliant by Langham, a new loyalty platform designed to meet the dynamic and evolving needs of its guests. 

Similar to both Accor Live Limitless and Marriott Bonvoy, the new program will reward members with not only stays, but also curated experiences.

Beyond traditional perks, Brilliant additionally allows for the introduction of personalised experiential offerings, from whimsical excursions and cultural immersions to unforgettable wellness and culinary delights. Examples of such offerings are said to include: 

• Private cooking lessons and dinners with celebrity chefs 
  
• Behind-the-scenes dance and musical performance encounters 
  
• Nature walks with guided mindfulness sessions 
  
• Off-the-beaten-path tours hosted by local guides 
  
• Traditional crafting workshops with seasoned artisans 
  
• Themed tea parties in picturesque locations 
  

Brilliant will go live on 29th February 2024  and thereafter serve as Langham sole loyalty program. It replaces the group’s existing loyalty programs, Langham Supper Club and 1865 Privilege by Langham, both of which will cease to operate on 28th February.

Members from the closing programs will have their past loyalty rewarded with an invitation to join Brilliant at higher starting membership tiers. 

Analysis of the new Brilliant program will follow, once the T&C's have been released.

Qatar Airways Holidays launch fan packages for the Formula 1
21 Feb '24

Qatar Airways, the Global Partner and Official Airline of F1, in partnership with Qatar Airways Holidays, announced on 19 February the launch of its fan packages for the upcoming FIA Formula One World Championship.

The packages allow fans travelling from more than 40 countries to be up-close to high-octane action and enjoy unique experiences. 

From the beginning to end of their journey, the packages are designed for fans to enjoy a seamless motorsport extravaganza, with the inclusion of return flights, hotel accommodation, F1 Paddock Club or Grandstand race tickets, and return airport transfers for all global races (excluding Qatar). Packages are available for purchase at: qatarairways.com/f1. 

Similar to the inaugural packages, this year’s fan packages include an array of flexible and competitively priced options for select F1® 2024 race destinations. 

This year, fans are also encouraged to experience guided track tours, pit lane walks and more with the F1® Paddock Club™ packages, featuring savings of up to 20 per cent on global race packages.

One of the best spots to watch the action, offering world-class cuisine and free-flowing beverages, the Paddock Club™ is the pinnacle of F1® hospitality.


Qatar Airways Privilege Club members

In addition, Qatar Airways Privilege Club members can collect Avios and Qpoints on all fan packages, accumulating rewards to use towards future travel and experiences while helping them retain and quickly reach their next tier.

Members can also purchase their package using Cash + Avios. 

Alternatively, members can bid for the packages using Avios.
How will the Formula 1 deals work?

Packages have been secured for the following races:

• Melbourne Grand Prix, 24th March (now open for bidding)
• Miami Grand Prix, 5th May
• Monaco Grand Prix, 26th May
• British Grand Prix, 7th July
• Las Vegas Grand Prix, 24th November
• Qatar Grand Prix, 1st December

The Privilege Club Collection website is only open for bidding on the Melbourne Grand Prix at the moment, so we don’t know exactly what will be available for each race.

However, each package will include two Paddock Club™ VIP passes and hotel accommodation for the entire race period, usually three days. Paddock Club is the highest level of hospitality available and includes track tours and pit lane walks.
How can you bid for Privilege Club experiences?

Privilege Club Collection will eventually have a mix of ‘buy it now’ and auction experiences, although everything currently listed is for auction.

Here are two very important points to note:

(1)  You must have Avios in a Qatar Airways Privilege Club account before you can bid. It is NOT good enough to have Avios in say a British Airways Executive Club account which is linked to your Qatar Airways Privilege Club account. You must have physically moved Avios across to your Qatar Airways Privilege Club account.

(One snag here is that you can’t use the entire balance of a British Airways Executive Club household account to bid. The only Avios you can move into a Qatar Airways Privilege Club account are those in your own personal account. If you have 200,000 Avios and your partner has 50,000 Avios to give you a household balance of 150,000 Avios, the most you could use to bid for a single Privilege Club Collection auction is 200,000 – ie your own balance.)

(2)  You must have enough Avios in your Qatar Airways Privilege Club account to match your maximum bid. You cannot bid more than your current Avios balance, and you cannot set a future auto-bid which is higher than your balance. Transfers are free, instant and can be reversed at any time.

Travellers passing through Melbourne Airport can now access short stays with use of amentities.
17 Feb '24

Travellers passing through Melbourne Airport, Australia’s busiest 24/7 hub, now have instant access to hourly hotel stays.

Following it's recent refurbishment, the PARKROYAL Melbourne Airport, the only hotel connected to the domestic and international terminals via a sky-bridge, is now offering short-stay hourly accommodation.. 

Bookable online or by phone, short stays at the hotel are available in three, five and eight-hour blocks, from $109, $119 and $149 respectively – significantly less than rooms at nightly rates.

Whether it’s to catch up on some sleep, freshen up or just chill for a few hours, travellers can access newly refurbished rooms with city or airport views, a 24-hour gymnasium, heated indoor pool, spa, sauna and steam room. 

Other amenities include the modern Australian restaurant, Airo, the casual Airo Café for coffee and light snacks, and Airo Bar for boutique beers, regional wines and specialty cocktails (and no doubt conversation with fellow flyers).

PARKROYAL Melbourne Airport boasts 276 rooms including eight suites and eight family rooms.


Loyalty Program

The PARKROYAL Melbourne Airport participates in the GHA Discovery loyalty program.


Our thoughts

The suites and family rooms are a great idea for families travelling at hours that little ones do not cope well with, or after long international flights with broken sleep, enabling you to refresh prior to moving on more refreshed. 




A room at the PARKROYAL Melbourne Airport

Bali imposes tourist tax from Valentines Day 2024
15 Feb '24

A tourist tax of 150,000 Indonesian Rupiah (approx GBP 8 or USD 12) oer person has been introduced for foreign travellers to Bali effective from 14 February 2024..

The levy aims to raise funds to protect the culture and natural environment of the Indonesian island.

A ‘Love Bali’ initiative by the island’s provincial government has created a development plan to be funded by the tax.

“The goal is to preserve the integrity and balance of Bali’s nature, its people, and their culture,” a statement said.

“As a form of support that aims to protect the customs, traditions, arts and culture, and local wisdom of the Balinese people, Bali will impose [a] levy for the international tourist.

“Efforts and innovations will continue to be made for maintenance the culture and the natural environment in Bali. There will also continue to be an improvement in the quality of services.”

The levy is described “as a form of support, towards the efforts to preserve the nature and culture of Bali”.

It comes as the regional authority continues to make “various progressive efforts and innovations related to improving Bali’s quality of the nature and culture through preservation, conservation and revitalisation.”

The proceeds will also go towards improving “the quality of services, safety, and comfort of tourists, by developing land, sea and air infrastructure in an integrated and connected manner”.

Payment can be made online or on arrival at designated payment counters at Bali’s airport and seaport.

Awayz: Flights cash vs points comparison released soon
21 Jan '24

Awayz is a great tool which we use and recommend for our readers to find whether booking a stay is better value through paying cash or by redeeming points.


We are excited to say that Awayz will soon offer a similar feature for flights of Air France and Virgin Atlantic (good for European travel) and the North American majors of Air Canada, American, Delta and United.

This video shows how easy it is to compare miles and cash for planned flights and book accommodation.

This new capability will soon be launched via Twitter and Instagram. Once released the Awayz Premium price will increase by approximately 50% to accommodate all the new offerings we are adding with flights and many more new hotel features.

However, all current Premium users and new users who sign up for Premium before launch will get flights for free, not just for the first year, but for every year in the future!

A really useful tool will soon be doubly useful.  So use this link to sign up for a Premium Subscription (advertiser) to lock in this bargain !

For our readers, Awayz is offering a promotional offer of free 72-hour trial of Premium plus a US$10 discount off the annual subscription and you will keep that rate forever, as long as you renew the subscription each year.

That's an annual subscription for US$89.99 (excludes tax) for as long as you maintain this special subscription.

The best value is in the Annual Premium tier - at a discount to the already discounted annual rate (an overall discount of 37.5%). To take advantage of the offer either use the link above, or enter the code pointsnplaces on the Packages page on their website awayz.com.

Happy bargain hunting !

Virgin Australia adds 17 regional domestic routes
19 Jan '24

A new agreement with Link Airways will see Virgin Australia grow its regional footprint by 45 per cent - 90 new flights on 17 domestic routes

The partnership will benefit Velocity Frequent Flyer’s nearly 12 million members, allowing them to earn Points and Status Credits on Link Airways-operated codeshare flights by Virgin Australia. Platinum, Gold and Silver members will earn bonus Points and extra baggage allowance, while eligible members can also access Virgin lounges. 

Thanks to the new arrangement, Virgin Australia flyers can now book travel to 42 Australian destinations, including Inverell, Wollongong and Biloela, with through check-in and baggage transfer, a first for these locations.

"...the partnership is set to support regional trade and tourism in destinations like Inverell, Wollongong and Biloela, which are not currently serviced by any other major airline" stated Virgin Australia Chief Strategy and Transformation Officer, Alistair Hartley

“....Together, our networks will be operating up to 365 daily flights across Australia, offering 42 domestic destinations for guests to explore, all while ensuring guests can enjoy seamless connectivity and loyalty benefits under our award-winning Velocity Frequent Flyer program when they travel.” 

New regional routes available as Virgin Australia codeshare: 

• Brisbane <> Coffs Harbour (BNE-CFS)
• Brisbane <> Bundaberg (BNE-BDB)
• Brisbane <> Biloela (BNE-ZBL)
• Brisbane <> Inverell (BNE-IVR)
• Brisbane <> Narrabri (BNE-NAA)
• Brisbane <> Dubbo (BNE-DBO)
• Brisbane <> Orange (BNE-OAG)
• Brisbane <> Tamworth (BNE-TMW)
• Brisbane <> Armidale (BNE-ARM)
• Brisbane <> Wollongong (BNE-WOL)
• Sydney <> Narrabri (SYD-NAA)
• Sydney <> Inverell (BNE-IVR)
• Melbourne <> Dubbo (MEL-DBO)
• Melbourne <> Orange (MEL-OAG)
• Melbourne <> Wollongong (MEL-WOL)
• Canberra <> Hobart (CBR-HBA)
• Canberra <> Newcastle (CBR-NTL).

Marriott changes Bonvoy Suite Night Awards - and not only the name
12 Jan '24

Marriott Bonvoy has rolled out some changes to what were formerly known as Suite Night Awards.

Like other hotel chains, Marriott offers confirmable upgrades to elite members who've earned them. These allow guests to confirm an upgrade on the room they've booked before check-in, which can be an extremely valuable benefit.

Now, however, Marriott Bonvoy has rolled out changes to what were formerly known as Suite Night Awards — giving them a new name and adjusting how they work.

Here's everything you need to know about the updates and debut of Nightly Upgrade Awards.

Suite Night Awards Are Now Nightly Upgrade Awards

Now known as Nightly Upgrade Awards, Bonvoy members who earn Platinum Elite status can choose this benefit as an Annual Choice Benefit. Doing so grants five Nightly Upgrade Awards, which can be used one night each to confirm an upgrade to a premium room or better. The upgrade may or may not be to a suite, so the name change truthfully reflects what the benefit is good for. Marriott elite members also can choose five more upgrade awards once they've reached Titanium Elite status. Some US-issued credit cards associated with Marriott also provide what are now NUA's. But there's a bit more to the update than just a new name. There are also a few more changes to make note of:

• Nightly Upgrade Awards are usable at additional brands, including Aloft, EDITION, Element, Protea Hotels, and The Ritz-Carlton.  (1)
• More room types are available for Nightly Upgrade Award redemptions.
• Rooms will be confirmed three days in advance, rather than five.
• 20% more rooms are accessible for use with the Nightly Upgrade Award.

Is This a Positive Change?

There's an argument to be made for both sides when determining whether this is a positive change for members. Most of the time, when a program makes a change to the benefits it offers, it's negative. And there are certainly some negative changes here.

Moving the confirmation date from five days before check-in to three days before check-in reduces the chance of an upgrade. After all, this gives the hotel more time to sell these rooms before releasing them to you. 

That said, many members struggled to use their Suite Night Awards, and they expired unused. Adding more inventory for upgrades — even if it's not as nice of an upgrade as you'd hope — is certainly better than letting the awards expire.

This definitely can make a difference in elite-heavy destinations like Hawaii, where an upgrade to an oceanfront room with a balcony wouldn't necessarily be a “suite” but a palatable “premium” room.

Our Thoughts

We don't usually like it when loyalty programs make changes — especially since they tend to be bad for the member and the term "Bonvoyed" wasn't coined for nothing..

But in this case, Marriott Bonvoy changing its Suite Night Awards to Nightly Upgrade Awards is a mixed bag. More brands (especially Ritz-Carlton) and the increase in room types and numbers are certainly welcome changes.  But limiting  confirmed upgrades to just three days in advance (rather than the current 5 days) will reduce the chances of the upgrade being available at any of the more popular properties or during periods of high demand..

Swings and roundabouts.

Footnotes:

(1) NUA's can be used at all Bonvoy participating properties except:

• All-Inclusive Resorts
• Bulgari
• Design Hotels
• Homes & Villas by Marriott Bonvoy®
• Marriott Executive Apartments
• Marriott Vacation Club
• Marriott Grand Residence Club
• The Ritz-Carlton Club
• Ritz-Carlton Reserve
• The Ritz-Carlton Residences
• The Ritz-Carlton Yacht Collection

Sebel to open in the Heart of Sydney
11 Jan '24

THE SEBEL recently announced its latest property in the heart of Sydney’s CBD, which is  is open for bookings now.

The newly curated premium hotel is currently undergoing a multi-million-dollar refurbishment, the current Mercure branded property and promising to bring a new essence of style and sophistication to the city.

Located on Philip Street, the 86-room Sebel Sydney Martin Place's luxurious, modern interior will offer a tranquil retreat with an essence of opulence. 

The location is very central, within easy walking distance of the Sydney Tower Eys, the Domain, QVB, The Strand Arcade and of course Martin Place.

This year, The Sebel is proudly celebrating its 60th anniversary in Australia and New Zealand and now has 34 properties across Australasia.

Both the Sebel and Mercure are brands of Accor.  The property will participate in the  Accor Live Limitless (or Accor ALL) loyalty program and the perks specific to the APAC region.

For more information or to make a booking, contact our associated Travel Agency Rewarding Travel, to learn what complimentary perks are available when you book.  Rewarding Travel is an Accor Step agency.

Kimpton Secret Password - Jan/Feb 2024
6 Jan '24

Kimpton Hotels have a funky boutique hotel brand image. One of many aspects of its charm is the Kimpton secret password  that guests can mention at check-in to get a perk, benefit, or bonus.

This (northern) Winter, Kimpton Hotels is using the secret password "Chalet all day.” It is valid at all participating locations until February 29th, 2024. Kimpton Hotels have stated that every hotel honors the secret password differently, so it's a surprise what you'll get.

Secret Password Perks You May Receive

Historically, guests have reported a wide range of bonuses when using the Kimpton Hotels' secret password. Here are some examples:

• Free parking (regular or valet)
• Complimentary breakfast
• Free upgrade
• Complimentary bottle of wine
• Free food & beverage credits
• A whisky-tasting tour
• Cupcakes
• A movie night in your room
• Free drinks at the bar
• Surprise gift-wrapped presents
• Drink kits (like Bailey's hot chocolate)
• Mini-bar credit

The bonuses aren't always at the hotel, as some hotels have partnered with other companies. For example, such as another restaurant or perhaps a whisky distillery. It's  nice to see the Kimpton secret password is back. It's just a little thing, but adds to the vibe of the Kimpton brand, which I like.

MEL-SYD remains the 5th busiest air route in the world
22 Dec '23

The Melbourne-Sydney route is the 5th busiest in the world, according to data from OAG. 

There were 9,342,312 two-way trips completed on the MEL-SYD route, during 2023.  This was a reduction by 6% from 2022 numbers.

The busiest route globally is once again between Seoul’s Gimpo Airport (GMP) and Jeju (CJU) off the coast of the Korean Peninsula.
The second- and third-busiest routes are both Japanese domestic flights, with Hokkaido’s Chitose Airport (CTS)-Tokyo Haneda International Airport (HND) taking second on 11.9 million seats, followed by Fukuoka (FUK)-Tokyo Haneda with 11.3 million seats.
Hanoi (HAN) to Ho Chi Minh City (SGN) is the fourth-busiest route globally with 10.9 million seats.

There were no international routes in the top 10.

For the international routes, 9 of the top 10 busiest routes were lin Asia. The only route in the top 10 international routes not to involve an origin or destination in the Asia-Pacific or Middle East regions was between New York John F. Kennedy International Airport and London Heathrow Airport (JFK-LHR), which ranks as the eighth busiest.


Read More…

Retreev your lost luggage more easily
22 Dec '23

With so many people travelling on flights during the festive season and the rush to get to destinations, it is easy for your luggage to be misplaced (or stolen)..

Luggage tags used to be a good idea, but these days than can be examined by unscrupulous people to identify homes that may be empty and provide opportunity for theft.

Tracking devices work well in helping you locate an item that is misplaced, but have batteries than can run down.  They also can alert people to your own location (not always wanted) and are easily removed by thieves who rummage through stolen luggage and take only what they want (your valuables).  Trackers also do not help people who find your luggage to reach out to you to help return it to you.

A new tool helps people to find owners of misplaced luggage, without revealing the owners' location.

Retreev is a luggage tag that instead of showing your address details, has a QR code that can be scanned by the finder of the luggage (or a lost and found) then contacts Retreev, who then contacts you. so you can arrange to collect your luggage while your privacy is protected. 

While it won't stop thieves from taking your luggage, it can help you retrieve it - hopefully not stolen, but intact and from a good samaritan or the lost-and-found department of an airline or airport.

There are no batteries and no subscription fees - just a one-off purchase price.  We like this idea and are promoting it through our Retreev affiliate link which provides you with a 15% discount sitewide. There are 35 variations that add a little fun personalisation to your tag. 

Happy and safe travels!

Virgin Hotels Glasgow closes its doors
22 Dec '23

Sadly, the Virgin Hotel Glasgow has closed its doors. (Pictured is its lobby area)

The company that owns the property was placed into administration on 1 December 2023 and since then Virgin has been unable to negotiate a solution with the administrator that would keep the hotel running.

No other Virgin hotel is impacted – all other Virgin Hotels remain open and operating as normal as all Virgin Hotels are independently owned.

On the brighter side, in a statement released by Virgin Hotels on they say that  "the Virgin Hotels team continues to have great ambitions for managing the hotel in Glasgow and looks forward to re-opening once a new owner is in place".

We hope the closure will be a short one and the property will re-open sooner rather than later.

Our thoughts are with the staff and employees who are affected at this time.  

We have no open bookings with our clients with the property, but for anyone else with immediate enquiries, you are asked to contact info.glasgow@virginhotels.com

Iberostar Beachside Resorts now bookable with IHG One Rewards
19 Dec '23

In june 2023, IHG Hotels & Resorts announced that Iberostar Beachfront Resorts would participate in the IHG One Rewards program. This development meant earning points on Iberostar stays and applying elite benefits to all-inclusive stays.

Overnight, IHG announced that IHG One Rewards members can now redeem points for stays at 40+ Iberostar resorts worldwide.

At first glance, award rates are pretty steep. Cash rates for Iberostar properties are high, reflecting tr fact that the resorts are all-inclusive. Award redemption rates match; this is also likely a function of IHG's dynamic pricing model.

If one of these properties catches your eye but doesn't fit your budget, IHG does offer a Points & Cash booking option, which could take the sting of a stay at one of these resorts.

IHG One Rewards benefits at Iberostar properties

Not every Iberostar property participates in the IHG One Rewards program, but if you are a member and book any of the Iberostar Beachfront Resorts participating in One Rewards  you'll enjoy the following benefits by booking through IHG’s websites, IHG Customer Care, Iberostar website, IberostarPro, or directly with an IHG branded hotel.

• Late check-out: Available to all members up to 2 p.m, subject to availability.
• Free internet: Available for all IHG One Rewards members.

Other benefits associated with tier status are also honoured, including:

• Early check-in: Subject to availability for Platinum and Diamond members.
• Guaranteed room availability: Available for Platinum and Diamond Elite members.
• Welcome amenity at check-in: Available for Platinum and Diamond Elite members as follows:
  • Platinum Elite members receive a $15 hotel credit or 600 IHG One Rewards points.
  • Diamond Elite members receive a $20 hotel credit or 600 IHG One Rewards points.
• Priority check-in: Available at all participating hotels.

Our thoughts:

This is a great development for One Rewards members.One Rewards is a good program for accumulating points and now there are attractive, all-inclusive options located in Spain, Portugal, Brazil, Mexico and the Caribbean.for redeeming those points. Just ensure you are getting good value for your points. Our associated Travel Agency Rewarding Travel is an IberostarPro agency. 

Australian Passport price to jump 15%
14 Dec '23

The cost of a new Australian passport will reach nearly $400 next year after the Federal government announced a price increase in its recent mid-year budget update.

From 1 July 2024, the cost of obtaining an Australian passport(already the most expensive passport among OECD nations) will rise by 15 per cent.

The price hike is on top of a routine consumer price index rise, which if applied at September’s annual CPI rate of 5.4 per cent would see the cost of an adult 10-year passport grow from $325 to about $394 in mid-2024, Australian Associated Press reported.

The government predicts the measure will raise $349 million over three years, with the extra funds to be redirected to other priorities within the Department of Foreign Affairs and Trade (DFAT) portfolio.

It added that Australian passport holders currently enjoy visa-free access to over 100 countries.

“The Australian passport is respected internationally as a high-quality travel document … it has a high level of technological sophistication, backed by rigorous anti-fraud measures, which ensures its integrity.”

News of the passport price rise follows the announcement of an increase in the Passenger Movement Charge (PMC) from $60 to $70 in the Federal Budget earlier in 2023.

Our view

After years of suffering from travel restrictions, just as travel demand is starting to recover to pre_Covid levels, the Federal Government has decided to slug international travellers with a price hike that is nearly 3x the rate of inflation.,This can only be seen as price gouging by the goverment.

Sofitel Sydney Wentworth to undergo $60 million internal room redesign
12 Dec '23

New owners of the Sofitel Sydney Wentworth Hotel will spend $60 million on a transformation of the iconic semi-circular property which will see its heritage retained whilst offering a state-of-the-art comfort and guest experience.

Work will begin in January 2024 and conclude at an as-yet undetermined point in 2Q2024, with all 436 guest rooms and suites to be completely redesigned with new colours, furniture and technology to be installed.

The project’s objective is to offer guests greater comfort and style while maintaining the property’s distinctive heritage façade and feel.

In addition, the hotel’s corridors, club lounge and lobby will also be remodelled and updated, with owners also promising a “completely new world class dining precinct” which will reenergise the hotel’s restaurant and bar offerings.

Sofitel Sydney Wentworth sits within the city’s first five-star hotel, which opened as the Wentworth Hotel in 1966 and with its semi-circular footprint, has remained an iconic heritage feature of the city.

“The repositioning of the Sofitel will enhance the luxury services on offer and reinforce the value of the brand,” said.Sofitel Sydney Wentworth General Manager, Sam Panetta.

Our view

The Sofitel Sydney Wentworth Hotel is ideally placed in Sydney, within an easy 10 minute walk of luxury brand shopping (Martin Place), transport (Wynyard Rail station), the Botanic Gardens and the ferries of Circular Quay. The Opera House, Sydney Harbour Bridge and historic Rocks area are all only a little further away.

The Sofitel Sydney Wentworth Hotel participates in the Accor Live Limitless loyalty program and our associated travel agency Rewarding Travel is an affiliate of Fora Travel Inc, a preferred partner and an accredited member of Accor STEP.

Virgin Australia to open direct flights to Uluru
11 Dec '23

In a boost to local tourism, Virgin Australia will be expanding its domestic network to include Uluru (sometimes referred to as Ayers Rock) with two new routes - Brisbane / Uluru & Melbourne / Uluru. 

First flights wlll commence 6 June 2024, with Virgin Australia (advertiser) bookings for MEL/AYQ and BNE/AYQ currently on sale from AUD 169 economy, one-way (T&C's apply).

The amount of Velocity points required is not yet known, but will be released later.

Direct flights from Melbourne and Brisbane are a great benefit for overseas tourists wishing to see this icon of Australia.

Six Senses Xala to open in 2026 - a new wellness on Mexico'spacific coast
7 Dec '23

Six Senses Xala to Offer a Restorative Coastal haven

Six Senses, part of the IHG Hotels & Resorts luxury and lifestyle portfolio, has signed a hotel management agreement with Activos Turisticos de Mexico (ACTUR) for the development of Six Senses Xala, which is scheduled to open in 2026.

Flanked by five miles of curving white-sand beach, the 3,000-acre terrain, located in the Costalegre or “Cheerful Coast” region of Jalisco, will offer both a sanctuary and a vibrant community among fragrant mango fields, coconut palms, pristine ocean, and the serene estuary waters of the Xola-Paramán.

Secluded within this verdant landscape, yet just 10 minutes from the new Chalacatepec International Airport, Six Senses Xala will offer emotional hospitality as nature intended to guests seeking adventure, rejuvenation, and reconnection. -

We love the Six Senses brand and its high-end, wellness-focussed resorts.  Roll on 2026 !

Brazil's new eVisa - important update for travellers with passports from Australia, US and Canada
7 Dec '23

Passport holders from the U.S., Canada and Australia will need the new e- visa to enter Brazil by air starting January 10, 2024. If you have a valid physical visa on your passport for the purpose of your visit, you do not need to apply for a new visa. 

For more detailed information and to apply click here.

Major news - Alaska Airlines to acquire Hawaiian Airlines
4 Dec '23

Alaska Airlines announced yesterday that it will acquire Hawaiian Airlines.  The surprise move, which is subject to regulatory approvals, would vault Alaska into international expansion with a fleet including long-haul widebody jets flying across the Pacific Ocean to destinations in Japan, Korea, Australia and New Zealand.  Honolulu will become a major hub for the combined airline.

Alaska CEO Ben Minicucci said in an interview. “We become a bigger competitor against the big four airlines, United, Delta, American and Southwest.”

The acquisition appears to be a good cultural fit, as Alaska Airlines and Hawaiian Airlines are both known to have a deep commitment to caring for their employees, guests and communities.

The deal will also open up new opportunities for Alaska, through Hawaiian's membership of the Oneworld alliance.

More details are yet to be announced, but I would expect Alaska's loyalty program to remain intact, with that of Hawaiian being absorbed into it somehow.

This is exciting news for travellers located in east Asia and the Pacific regions. 

Umana Bali opens as Hilton’s first LXR Hotels & Resorts property in SE Asia
29 Nov '23

The 72-villa Umana Bali opens, representing Hilton’s first luxury offering in South East Asia under its LXR Hotels & Resorts portfolio.

Introducing Umana Bali, Hilton's first luxury property in Southeast Asia under the LXR Hotels & Resorts portfolio.

This stunning resort is located on the southern tip of Bali, offering breathtaking views of Melasti Beach and the Indian Ocean. The unique design of the property, with its terraces of limestone cliffs, is reminiscent of ancient rice paddy fields known as 'uma.'

The Resort

The resort features spacious one-bedroom villas with private pools and outdoor hot tubs, perfect for a luxurious getaway.

For larger groups or families, the three-bedroom Umana Pool Villa offers a 25-meter infinity pool and personalized butler service.

The resort also boasts a clifftop chapel for romantic sunset weddings, a state-of-the-art fitness center, and a kids' club.

Wellness at the Spa

Guests can indulge in ancient healing practices and modern therapies at The Lohma Spa, including the signature Indonesian massage using energized gemstones.

Dining

The dining options at Umana Bali are exceptional, with over 80% of the ingredients sourced from local farms and their own hydroponic garden. Mediterranean cuisine can be enjoyed at the clifftop restaurant, Oliverra, while Commune offers South East Asian dishes with interactive cooking demonstrations.

The Pad Pool Bar serves handcrafted cocktails overlooking the ocean, and Mer Lounge allows guests to create their own refreshments from the minibar.

Coming soon

Coming in April 2024, Uma Beach House will offer a Miami-inspired design and delectable Peruvian cuisine.

Hilton Honors

Umana Bali is proud to be part of Hilton Honors, providing guests with even more benefits and rewards for their stay.

To further enhance this offer, book through Rewarding Travel to receive complimentary perks at no additional cost.  Rewarding Travel is our associated Travel Agency and is an affiliate of Fora Travel Inc.

Meliá to open spectacular Gran Meliá Dubai Jumeirah in Port de La Mer 4Q2025
18 Nov '23

The Gran Meliá brand continues to lead the group's luxury openings in Europe and the Middle East

Introducing Gran Meliá Dubai Jumeirah - the epitome of Mediterranean luxury and "good living" in the heart of Dubai. Nestled on the pristine beachfront of Port de La Mer, this urban resort is set to redefine your Dubai travel experience.

Imagine waking up to breathtaking views of turquoise waters and the iconic city skyline from your exclusive room or suite. With 380 luxurious accommodations designed for utmost comfort and style, Gran Meliá Dubai Jumeirah offers a true sanctuary amidst the bustling city.

But it's not just about stunning vistas. This 360-degree resort boasts an array of leisure and lifestyle options that will satisfy even the most discerning travellers. Indulge in the taste of Mediterranean luxury as you savour exquisite cuisine at iconic restaurants and bars, curated to offer you the best experiences from around the world.

The location couldn't be more perfect. Situated close to the prestigious DIFC, Gran Meliá Dubai Jumeirah is not only ideal for leisure travellers but also attracts corporate guests and events alike, making it a versatile destination for all occasions.

As a testament to its commitment to luxury tourism, Meliá Hotels International has partnered with Albwardy Investment LLC to bring you this extraordinary property. With an impeccable track record managing seven other properties together, including renowned destinations like Arusha, Zanzibar, Ngorongoro Lodge, Iguazu Falls, London Kensington, and Desert Palm – this collaboration promises nothing short of excellence.

Scheduled to open in late 2025, we anticipate Gran Meliá Dubai Jumeirah will be a world where Spanish lifestyle meets culinary avant-garde across ten countries globally.

Prepare yourself for an unmatched experience where personalised services, wellness facilities endorsed by international partners, direct marina access, and event spaces capable of hosting up to 1,000 people come together seamlessly. Gran Meliá Dubai Jumeirah is set to become an iconic destination that embodies the spirit of Mediterranean luxury throughout the region. 

Keep an eye out for the opening of Gran Meliá Dubai Jumeirah and get ready to embark on a journey through this gateway to an extraordinary experience in Dubai. Get ready to immerse yourself in pure luxury at Gran Meliá Dubai Jumeirah.

This should be an exciting addition to the Dubai travel landsacpe.  We expect it to participate in Meliá Rewards, which will making any stay even more rewarding!

Hilton Named No. 1 Best Place to Work in the World
17 Nov '23

Recognition marks the first time a hospitality company has ever topped this prestigious list

For the first time ever, Hilton has been named the No. 1 World’s Best Workplace by Fortune magazine and Great Place to Work.   Our congratulations to all involved!

This recognition – the culmination of eight consecutive appearances on the “World’s Best” list – also marks the first time a hospitality company has achieved the top honor in this best-in-class program. Since first earning a spot on this list in 2016, Hilton has continued to build its strong culture through an unwavering focus on creating a workplace that is inclusive, offers strong growth opportunities, is driven by purpose, and provides the kind of support that empowers its 460,000 team members around the world to thrive each and every day.  

“Around the world at Hilton, our 460,000 team members are united by a common purpose: to fill the earth with the light and warmth of hospitality. That purpose was formed more than a century ago, when Conrad Hilton set out to change the world through travel. He built this company on the noble premise that Hilton could be a force for good in the world, and famously urged us all to think big, act big, and dream big,” said Chris Nassetta, president and CEO, Hilton.

“Today’s recognition by Great Place to Work and Fortune is validation that our team members were the people he imagined in his bright vision for the future. It is their dedication, hospitality and passion for the stays they create that has made Hilton the No. 1 best place to work in the world.” 

Hilton is dedicated to building an inclusive culture that supports team members at every stage of their personal and professional journey and empowers each of them to bring their true, authentic self to work.  

The hospitality company provides best-in-class benefits to both hourly and salaried team members, including expanded parental leave, adoption assistance and exciting travel benefits through its popular Go Hilton team member travel program.